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12. Consumer expectations (V-U)
4. Marketing Mix, Product Life Cycle, Role of Sales Management and Personal Selling (V-U)
Lecture 95 (V-U)
20. Selling Process II (V-U)
39. Time Management by a Sales Person II (V-U)
11. Zone of tolerance (V-U)
Lecture 94 (V-U)
2. Division of Organization into Functional Areas (V-U)
38. Time Management by a Sales Person I (V-U)
10. The purchase process of services (Cont.) (V-U)
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