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Lecture 39 (V-U)
Lecture 20 (V-U)
5. Classification of services…contd. (V-U)
31. Service standards (V-U)
Lecture 38 (V-U)
Lecture 2 (V-U)
45. The recap (V-U)
30. Job design (V-U)
Lecture 37 (V-U)
44. The basis of demand-based pricing (V-U)
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