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RATER for Products, Services and Artifacts. Fundamentals of Total Quality (V-U)
107. Terminals (V-U)
Innovation, Knowledge Management and Learning Organization (V-U)
22. Customer Focused Marketing (V-U)
106. Vehicles (V-U)
QFD and other Improvement Tools. Implementing a TQ Strategy (V-U)
21. Managing Operational Uncertainty (V-U)
Importance of Teamwork Culture for TQM (V-U)
105. Operating and Service Characteristics (V-U)
Preventive and Corrective Actions. Quality in IT Softwares and CMMI Levels of Maturity (V-U)
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