Virtual University

45. The recap (V-U)

Lecture 2 (V-U)

Lecture 38 (V-U)

31. Service standards (V-U)

5. Classification of services…contd. (V-U)

Lecture 20 (V-U)

Lecture 39 (V-U)

6. Classification of services…cont’d (V-U)

Lecture 21 (V-U)

Lecture 4 (V-U)

7. Marketing mix of services (V-U)

Lecture 22 (V-U)

Lecture 40 (V-U)

8. The provider gap– its levels (V-U)

Lecture 23 (V-U)

9. The purchase process of services (V-U)

Lecture 41 (V-U)

Lecture 24 (V-U)

Lecture 42 (V-U)

Lecture 25 (V-U)

Lecture 43 (V-U)

Lecture 26 (V-U)

Lecture 44 (V-U)

Lecture 27 (V-U)

Lecture 45 (V-U)