Virtual University

Hoshin Kanri and Policy Deployment. Balance Scorecards (V-U)

104. Structure of Motor Carrier Industry (V-U)

20. Manufacturing Support Performance Cycle (V-U)

How is TQ being Implemented? A Dialogue with a Multinational Manufacturing Company Quality (V-U)

Preventive and Corrective Actions. Quality in IT Softwares and CMMI Levels of Maturity (V-U)

105. Operating and Service Characteristics (V-U)

Importance of Teamwork Culture for TQM (V-U)

21. Managing Operational Uncertainty (V-U)

QFD and other Improvement Tools. Implementing a TQ Strategy (V-U)

106. Vehicles (V-U)

22. Customer Focused Marketing (V-U)

Innovation, Knowledge Management and Learning Organization (V-U)

RATER for Products, Services and Artifacts. Fundamentals of Total Quality (V-U)

107. Terminals (V-U)

23. The Marketing Concept (V-U)

Integrating People and Processes for Performance (V-U)

108. Break-bulk Terminals (V-U)

SPC with Examples (V-U)

24. Logistics as a core strategic competency (V-U)

Statistical Thinking for Process Improvement to bring Quality in Products and Services (V-U)

109. Terminal Management Decisions (V-U)

25. Customer Relationship Management (V-U)

Strategic Planning for Quality and New Management Advanced Quality Planning Tools. (V-U)

11. Transportation (V-U)

26. How to influence order? (V-U)